Patient Satisfaction

At Southeast Health each staff member is committed to providing high quality care with warmth, compassion and personal attention. All of our employees share a commitment to patient satisfaction and providing exceptional care. As an organization we are focused on the continuous monitoring and improvement of the experiences our patients have while in our care. One of the ways we benchmark our performance is by participating in Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). It is a national survey that asks patients about their experiences during their recent hospital stay. Use the results shown here to compare Southeast Health based on 10 important hospital quality topics.

Patients who reported YES, they would definitely recommend the hospital

Southeast Health 74%
Alabama Average 68%
National Average 69%

Patients who gave their hospital a rating of 9 or 10 on a scale of 0 to 10 (highest)

Southeast Health 70%
Alabama Average 71%
National Average 70%

Patients who reported that their nurses “Always” communicated well

Southeast Health 74%
Alabama Average 79%
National Average 79%

Patients who reported that their doctors “Always” communicated well

Southeast Health 78%
Alabama Average 68%
National Average 65%

Patients who reported that they “Always” received help as soon as they wanted

Southeast Health 56%
Alabama Average 68%
National Average 65%

Patients who reported that staff “Always” explained about medicines before giving it to them

Southeast Health 66%
Alabama Average 63%
National Average 62%

Patients who reported that their room and bathroom were “Always” clean

Southeast Health 66%
Alabama Average 70%
National Average 72%

Patients who reported that the area around their room was “Always” quiet at night

Southeast Health 61%
Alabama Average 68%
National Average 62%

Patients who “Strongly Agree” they understood their care when they left the hospital

Southeast Health 52%
Alabama Average 51%
National Average 51%

Patients who reported YES, they were given information about what to do during their recovery at home

Southeast Health 87%
Alabama Average 85%
National Average 86%

Compare hospitals further by clicking here.

Source: Medicare.gov Hospital Compare
Date Retrieved: November 8, 2023