If a visitor would like to dine with you, he or she may purchase a guest meal to be sent to your room. Guest trays are available at all meals. To order a guest tray, notify a nurse before the times listed below for each meal. The guest tray will be delivered to your room at the same time as yours. Meal prices are:
- Breakfast order by 6:30 a.m. – $5
- Lunch order by 10 a.m. – $7
- Dinner order by 3:30 p.m. – $7
The patient ambassador will collect payment when the request is made. Guest trays also may be purchased from the Business Office located on the first floor behind the main information desk.
While rest is important for critically ill patients, family member visitation improves patient outcomes. For that reason, we have established expanded visiting hours: 7:30 a.m. – 6:30 p.m. and 7: 30 – 9 p.m. From 9 p.m. – 7:30 a.m., one visitor may remain at the bedside.
No more than two visitors should be in a patient’s room at any given time. Please note, a patient’s condition may require that visitations hours be adjusted.
Families should choose a primary contact to communicate information about the patient’s care and condition. Patients in the CCU require extensive nursing care. Please limit telephone calls concerning the patient’s condition.
Primary nurse contacts are listed in the patient’s chart and can provide basic patient information to family members and friends.
The Terrace Cafeteria is on the basement level and offers a variety of dining options. The Bistro, which is also located in the basement, offers a variety of vending foods and beverages. A satellite Chick-fil-A is located near the Heart & Vascular Center, and Chicken Salad Chick is on the first floor of the Doctors Building.
Terrace Cafeteria is on the basement level of the patient tower.
Hours of Operation:
6:30 a.m. – 8 p.m.
Midnight – 2 a.m.
Chick-fil-A is on the first floor near the Heart & Vascular Center.
7 – 9 a.m.
11 a.m. – 2 p.m.
Monday – Friday
Chicken Salad Chick is on the first floor of the Doctors Building.
11 a.m. – 7 p.m.
Monday – Friday
The Bistro is on the basement level near the Terrace Cafeteria.
Hours: Always Open
Cell phones and radio transmitting devices are allowed except in Intensive Care Units or other areas where signage prohibits use. Please observe all signage where these devices are not allowed and please “power off” before entering these areas.
Please contact your nurse when notary service is required. A notary public is a person authorized by the state of Alabama to officially witness signatures on legal documents, collect sworn statements and administer oaths. A notary public uses an embossing tool to verify his or her presence at the time the documents were signed. SAMC’s Case Management team has notary publics who can assist patients at the hospital with a variety of legal documents relating to power-of-attorney, guardianship and healthcare directives.
It is important for us to take care of all aspects of our patients, which is why Spiritual Care services at Southeast Health ministers to your religious and spiritual needs. We offer spiritual care to anyone who comes through our doors, including patients, their families and loved ones and Southeast Health team members. Our clinically trained chaplains are grounded in a variety of religious traditions and trained to be helpful to, and respectful of, those of all faiths, as well as those who may not be comfortable with religious beliefs. Click here
to learn more.
The Gift Shop
The Gift Shop at Southeast Health is on the first floor near the Entrance 3 lobby. Our shop offers exciting new gift ideas from jewelry to candles, along with many items for women and men. We also carry a wide assortment of cold beverages, snacks, magazines and books. Stop by and browse Monday through Friday from 9 a.m. to 5 p.m. and weekends from 1 to 5 p.m. For more information, please call 334-793-8950.
Women’s Center Boutique
Our elegant Women’s Center Boutique is on the 3rd Floor next to the Comprehensive Breast Center. The boutique has a variety of women-specific products, such as gifts, unique clothing and jewelry, purses, gowns and more. The Boutique is open Monday through Friday from 9 a.m. to 5 p.m. For more information, please call 334-699-4811.
Individuals who desire an escort to their vehicle(s) during evening hours should dial extension 8014.
- To make a local call from patient rooms: Dial 9, then the phone number you are trying to reach.
- To make a long-distance call from patient rooms: Dial 72, then “0” and an operator will assist you.
- To call a patient’s room: Dial 712-3 + the patient’s room number (6:00 a.m. until 9:00 p.m. only).
- Callers who do not know the room number of a patient they’re trying to reach may call hospital information at 334-793-8100.
- CCU Waiting Room Phones: 334-793-8111 or 334-793-8111.
- CVICU and ICU Waiting Room Phones: 334-793-8111.