Visiting a Patient

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Critical Care
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Visiting a Patient

Having a support system of family and friends is an important part of the patient experience and healing process. Care partners and visitors are welcome at Southeast Health. Please observe these guidelines when visiting or accompanying a patient.

Visitation hours are from 8 a.m. to 8 p.m. In addition to open visitation, most patients may have a care partner present at all times.

Space constraints may limit the number of individuals who may visit at one time, please rotate visitors in these instances.

When you arrive, signage will notify patients and visitors about current screening processes and provide direction on masking.

If you’re visiting someone with COVID-19, we’ll have you wear not only a mask, but also eye protection, a gown and gloves.

We are following the latest guidance regarding masking. When COVID-19 hospitalization rates are not high, wearing a mask is optional for patients, visitors, and staff. During high transmission times, everyone who is able, must wear mask while in our facilities.

A healthy visitor policy is in place. If you are sick or have symptoms of COVID-19, please don’t accompany, or visit patients. If you have tested positive or been exposed to someone who has tested positive for COVID-19, you need to wait at least 10 days before visiting a patient at Southeast Health facilities.

Visitation is open in most areas without limitations on the number of visitors a patient may have. The only exceptions will be in areas where patients may be immunocompromised or already at high-risk like the critical care setting or the Cancer Center.

Please remember, our hospital is a healing environment. Aggressive or inappropriate behavior by patients or visitors will not be tolerated and you may be asked to leave.

Visitation guidelines are subject to change without notice.

1 Doctors Building, Upper Level
Mon – Fri: 5am – 6pm • Weekend: Closed
1B Doctors Building, Lower Level
Mon – Fri: 5am – 6pm • Weekend: Closed
2 Main Entrance, Upper Level
Mon – Fri: 5am – 6pm • Weekend: Closed
2B Main Entrance, Lower Level
Mon – Fri: 5am – 6pm • Weekend: Closed
3 Patient Tower
Mon – Fri: 5am – 8pm (visiting hours 8am – 8pm)
Weekend: 8am – 8pm (visiting hours 8am – 8pm)
4 Cancer Center
Mon – Fri: 6am – 6pm • Weekend: Closed

5 Hearts & Vascular Center
Mon – Fri: 5am – 6pm • Weekend: Closed
5B Bridge to the Women’s Center
Open 24 hours
6 Emergency Department
Open 24 hours
7 Outpatient Center
Mon – Fri: 5am – 6:30pm • Weekend: 6:00 am – 6:30 pm
7 Southeast Medicine Shop / Pediatrics
Mon – Fri: 6:30 am – 8pm
Sat: 9am – 7pm
Sun: 10am – 6pm

Learn more about our family support services and on campus resources:

Dining & Shopping

Notary Services

Spiritual Care

Security Services &
Telephone Calls

Security:
Individuals who desire an escort to their vehicles during evening hours should dial extension 8014.

As a courtesy, Southeast Health offers a designated RV parking area with utility hookups for families supporting a loved one during an extended hospital stay. Security can assist with access requests, subject to availability.

Telephone:
To make a local call or long distance call from patient rooms: Dial 9, then the area code followed by the phone number you are trying to reach.

To call a patient’s room: Dial 334-899-8111, then dial the room number followed by the # sign when prompted.

Callers who do not know the room number of a patient: Dial 334-899-8111, press 1 and the # sign to speak to the operator.